Following numerous complaints from passengers, the Federal Competition and Consumer Protection Commission (FCCPC) has summoned the management of Air Peace Limited, owners of Air Peace airline.
These complaints primarily centre around the airline’s alleged failure to issue refunds for ticket fares, even when Air Peace has cancelled scheduled flights.
In a formal notice dated June 13, 2025, the FCCPC ordered Air Peace to appear at its Abuja headquarters on Monday, June 23, 2025.
The purpose of the summons is to address the increasing public outcry and allegations of consumer rights violations against the airline.
The FCCPC announced this development in a statement issued on Monday in Abuja by its Director of Corporate Affairs, Ondaje Ijagwu.
Ijagwu said the airline actions violate Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act 2018, which guarantee consumers the right to prompt refunds when bookings or reservations are not honoured due to a service provider’s failure.
He said the summons is issued pursuant to Sections 32 and 33 of the Federal Competition and Consumer Protection Act 2018, mandating Air Peace to provide specific documentary evidence.
These include a complaint log of refund-related issues over the last 12 months, records of all processed refunds to date, a list of all cancelled flights on all routes within the same period, and measures taken to alleviate hardship caused to affected passengers.
The statement reads: “The Federal Competition and Consumer Protection Commission has summoned the management of Air Peace Limited over a deluge of consumer complaints from across the country relating to the non-refund of ticket fares, even in instances where the airline had cancelled its flight operations.
“These actions potentially contravene Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act 2018, which expressly guarantee consumers the right to timely refunds where advance bookings, reservations, or orders are unfulfilled due to service-provider’s failure.
“This provision enshrines the principle of fair dealing and safeguards consumers against unfair, unjust, or unreasonable practices by service providers.
“In a formal summons dated June 13, 2025, the Commission, invoking Sections 32 and 33 of the Federal Competition and Consumer Protection Act 2018, requires Air Peace to appear before the Commission at its Abuja Headquarters on Monday, June 23, 2025.
“Specifically, Section 33(3) of the FCCPA mandates compliance and failure attracts severe sanctions including fines or imprisonment.”
Persecondnews reports that the summons comes few days after a disagreement between Sen. Adams Oshiomhole and Air Peace officials over the alleged extortion of Nigerian passengers, although this was not mentioned in the statement.
The situation escalated when the senator was said to have missed a flight, which he claimed was a result of racketeering activities by airline officials.
While Air Peace claimed that Oshiomhole arrived at the airport late, the senator said he, along with a crowd of other angry passengers, saw airline staff clearing passengers who arrived later.
Oshiomhole claimed that around 20 to 30 other passengers were subjected to similar treatment, with airline staff demanding an additional N109,100 to reschedule them onto an 8:30 am flight.
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