First Bank Revolutionizes Banking for Visually Impaired and Physically Challenged

First Bank has launched a pioneering initiative to provide tailored financial services for blind, partially sighted, and physically challenged customers across its operations.

This strategic shift underscores the bank’s commitment to ensuring equal access to financial services for all.

Mr. Olayinka Ijabiyi, Head of Marketing and Corporate Communications at First Bank said in a statement on Wednesday:”With this initiative, FirstBank is shaping a future where every individual, regardless of physical ability, can manage their financial affairs without third-party assistance.”

Persecondnews reports that the bank’s phased implementation plan will see transaction documents made available in braille, audio, large print, and digital formats, ensuring seamless access to banking services.

First Bank’s upgraded ATMs will feature high-contrast screens and voice-prompt commands, while cards issued will have tactile motifs and braille inscriptions for easy recognition.

Mr. Patrick Akhidenor, Chief Risk Officer and Chairman of the First Bank Sustainability Committee, emphasized that “everyone deserves access to financial services — whether physically or digitally.”

He added, “We are providing financial services that are both accessible and affordable to visually impaired and physically challenged customers at all our touchpoints.

“We are making it possible for them to manage their accounts independently and securely.”

By embedding accessibility into its core operations, First Bank is setting a new standard for ethical, inclusive, and impactful banking.

The bank’s initiative aligns with the Central Bank of Nigeria’s financial inclusion strategy and the United Nations Convention on the Rights of Persons with Disabilities, advocating equal access to financial services for all.