The Nigerian National Petroleum Company Retail Limited has initiated disciplinary measures against the pump attendant in one of the NNPC Retail outlets who coerced customers to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS).
Persecondnews reports that in the now viral video on social media, the pump attendant alleged that this was a directive from NNPC Retail Management.
In a statement by the Chief Corporate Communications Officer of NNPC Ltd., Mr. Olufemi Soneye, on Sunday, he stated that: “NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the company’s Customer Service Charter”.
The statement reads: “The attention of NNPC Retail Limited has been drawn to a recent video clip making the rounds on social media (X to be precise) concerning a fuel pump attendant in one of the NNPC filling stations.
“In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol. Still in the video, the attendant alleged that this was a directive from NNPC Retail Management.
“NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the company’s Customer Service Charter.
“At all NNPC retail filling stations, customers are not obligated to purchase lubricants or engine oil, or other products as a precursor to buying PMS (petrol).”
Speaking further on the incident, the Managing Director of NNPC Retail Ltd., Mr. Huub Stokman, said: “We are dedicated to providing clear, transparent, and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.
“The public is hereby advised to disregard the information in its entirety and report any such occurrences to the appropriate authority.”
In the meantime, NNPC Retail Limited has launched an investigation into the unfortunate incident and assured that appropriate disciplinary action will be taken against the culprit(s).
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