The Federal Airports Authority of Nigeria (FAAN) has set up a special task force to combat and eliminate the activities of touts and extortionists in all airports nationwide, ensuring a safer and more secure environment for travellers.
Mrs. Olubunmi Kuku, the Managing Director of FAAN, announced the appointment of Mr. Henry Agbebire as the task force’s chairman.
Speaking to reporters in Lagos, Kuku raised alarm about the ongoing harassment and extortion faced by airport passengers and announced her commitment to personally collaborate with all relevant government agencies to ensure effective implementation of anti-touting and anti-extortion initiatives, aiming to create a safer and more secure environment for travellers.
She said a new era of accountability has begun, and the administration will no longer tolerate any form of misconduct.
Kuku announced plans to establish magistrate courts at international airports to swiftly prosecute offenders and issued a stern warning that anyone involved in illicit activities will face severe disciplinary actions.
She stated that the establishment of a task force to uphold the highest standards of professionalism and discipline represents a significant shift towards a culture of zero tolerance for misconduct.
She said: “Dedicated phone lines and QR codes will be set up to provide passengers with a means of providing feedback on their airport experience.
“All airport personnel must prominently display their on-duty cards and name tags for easy identification and accountability.
“FAAN is committed to delivering exceptional service and ensuring a safe and secure environment for all passengers and airport users.”
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