Response to complaints by several airport users and passengers submitted to Per Second News last week turned up hundreds of stories from the front lines of the Nnamdi Azikiwe Airport in Abuja.
Vandalism and car theft rise inside the airport car park tops the list of complaints by airport users.
According to Investigations by Per Second News, vehicles parked at the parking lot are usually watched by “touts” who are often tipped off by car owners.
One of the “touts”, who spoke on anonymity, disclosed that vehicle owners who leave their cars at the airport pay them N4,500 each day as fee for their services.
“If you want your car to sleep over at the airport, you will meet us and pay N4,500. After the payment, we will chain your car till you come, and it will be very safe. The N4,500 goes to FAAN,” he explained.
He also revealed that they collect N25,000 for wrong parking, adding that the money goes to BashFast Ventures Tow Managers.
According to him, the company is owned by a retired FAAN Director.
Passengers also sent complaints about overzealous screeners and others saying officers aren’t strict enough.
Several passengers complained security officers were unobservant, overzealous, rude or rough. They said X-Ray officers busy themselves with obtaining money from passengers rather than doing their job.
One man said he self-reported himself in December after making it through security with an electric knife, two blades and a meat fork in his carry-on luggage.
The situation has been a nightmare for old and disabled passengers trying to make their way around the terminal to their departure gate. Per Second News visit to the airport reveals that out of the two Avio-bridges serving the international wing of the airport only one is functional.
” The Abuja airport is failing disabled passengers, said a lady with impaired physical mobility.
“I use a wheelchair and can’t walk up stairs. How do I access the plane when there’s no air bridge?”
Per Second News recalls that EgyptAir recently landed at the NAIA terminal with two passengers on wheelchair aboard but there was no avio-bridge to serve these passengers who had disabilities.
According to an airline staff who narrated the weird incident to our correspondent, the only available avio-bridge, was in use as at the time when the EgyptAir aircraft landed.
A clumsy scenario ensued, with no other option available to ground staff who were available at the time of landing, they were forced to carry the physically challenged persons on their shoulder off the aircraft as other passengers alighted.
Speaking further, the staff explained that one of the crew members of EgyptAir was amused by the incident and mumbled the following words, “What a giant of Africa?”
Most of the passengers added that although minimal improvement has been recorded at the NAIA, a lot more still needs to be done in managing the existing facilities and the need for more facilities to be provided to cater for the needs of passengers should any of the facilities in use breakdown.
Efforts to reach the Terminal Manager of NAIA, as at the time of filing this report proved abortive as her number was switched off.