Fidelity bank denied as false claims by an online video post claiming a bank official assaulted customers at one of it’s branch in Lagos.
” No Fidelity Bank official ordered any violence against customers as alleged and there was no incidence of the Branch ATM not dispensing cash, the bank said in a statement Friday.
” Fidelity Bank is customer-centric and we remain committed to providing easy and convenient banking and financial services in a safe environment for our customers and banking public.
” Our attention has been drawn to a social media video featuring an assault on two people at a Fidelity Bank branch in Lagos.
” The two individuals featured in the video were suspected of ‘shoulder surfing’ to steal customer card details at the ATM.
” The security personnel on duty interceded and they attacked and injured him before the intervention of the Mobile Policemen who are seen in the video.
” The matter has been reported to the Police and the suspects have been handed over for prosecution.