Emirates aircraft
AviationBreakingBusiness

Emirates, Qatar, 5 others ranked leading airlines by new World Class rating system

675

 

Seven airlines has been awarded the WORLD CLASS 2022 by APEX (Airline Passenger Experience Association), after a comprehensive evaluation of quality of service, safety and health control initiatives, and SDGs initiatives at the 2021 APEX/IFSA EXPO.

Persecondnews.com reports that the award has been issued to the world’s best airlines.

A system developed by the Airline Passenger Experience Association (Apex), in collaboration with Yates and Partners, an aviation guest experience consultancy, World Class was launched on Tuesday.

Recognising that the industry has undergone a seismic shift in the past two years, it rates airlines based on “the key metrics that matter to travellers today”. Among these are sustainability and well-being, as well as space, comfort and cuisine.

“Apex is helping aviation transform and better serve its customers and our society,” says Joe Leader, chief executive of Apex.

Keith Yates, chair of Yates and Partners, described World Class as “every airline’s North Star.” To be awarded World Class status, airlines must qualify via a series of steps, including an audit conducted by industry professionals from Yates and Partners; a peer review by Max Winchester, associate professor at Victoria University, Melbourne; and a review of customer comments over the course of one year.

“This is every CEO’s must-achieve award. It’s the brand recognition that says, ‘this airline knows what matters to today’s airline customer, and they have demonstrated they can consistently deliver it’,” says Yates.

Emirates was described as offering elegant service delivery, high standards, engaging crew, best in class entertainment (IFE) and a quality-first mindset. Japan Airlines, KLM, Saudia, Singapore Airlines, Turkish Airlines and Qatar Airways were also among the inaugural airlines to be granted World Class status.

Leave a comment

Related Articles

FirstBank’s Temporary Overdraft Product Boosts Businesses, Secures Retail Dominance

By Tosin Ajayi As a strategic lifeline to empower businesses with swift,...

#NoNoiseJustSigns: Access Bank Unveils DiamondXtra Season 17, To reward Customers with over N200m

Access Bank has kicked off the 17th season of its DiamondXtra flagship...

Air Peace Aircraft Damaged, Grounded After Collision with Antelope on Abuja Runway

An Air Peace aircraft has been grounded at the Nnamdi Azikiwe International...

NCAA slams Kenya Airways with sanctions over passenger rights infractions

Three months after its mistreatment of Ms. Gloria Ibukun Omisore, a Nigerian...

Tony Elumelu Receives Gabonese Presidential Honour for Africa’s Economic Development 

President of the Republic of Gabon Brice Clotaire Oligui Nguema, has conferred...

Just in: Air Peace flight disruptions leave passengers stranded at Abuja airport overnight

The sudden cancellation of several Air Peace flights has stranded numerous passengers,...

Just in: Touting: FG orders one-stop unified screening at airports

In a bid to tackle the issues of disorder and touting within...

WTO’s Okonjo-Iweala Calls on Africa to Boost Intra-Regional Trade Amid US Tariffs

Faced with broad tariffs declared by the United States on African goods,...

US Dollar Climbs to N1,605 as Naira Weakens

The Nigerian naira has continued its depreciation against the US dollar at...

Striking NiMet workers suspend action

Nigerian Meteorological Agency (NiMet) workers in Abuja called off their strike on...

FG Designates Minna Airport As Abuja Airport’s Alternate

As a strategic move, the Federal Government has named the Bola Ahmed...

Ogun Agro-Cargo Airport Begins Commercial Flight Validation

In a move signaling progress towards the commencement of commercial aviation activities,...

Just in: Inflation rises to 24.23% in March 2025

Nigeria’s headline inflation rate has increased to 24.23% in March 2025, up...

Transcorp’s Market Value Surges to N4.5trn – Tony Elumelu

Transcorp Group, a leading conglomerate in Nigeria, says its listed entities now...

Nigeria Achieves $6.83bln Balance of Payments Surplus in 2024

Nigeria’s economy has seen a significant turnaround, with the Central Bank of...

After Persecondnews story, Air Peace introduces new boarding procedure to remove congestion

After a Persecondnews report of Abuja-bound AirPeace passengers stranded at Lagos airport...

Abuja-bound AirPeace passengers stranded at Lagos airport as airline fails to reschedule their flights

A group of Abuja-bound AirPeace passengers faced a frustrating ordeal at the...

Just in: Algiers-Abuja direct flights commence April 6 – Foreign Affairs Ministry

In a bid to foster stronger diplomatic and economic ties between Nigeria...

Tony Elumelu Named to IMF’s Advisory Council on Entrepreneurship, Growth

Founder and Group Chair of Heirs Holdings, Tony O. Elumelu, CFR, has...

Flight Forced to Make U-Turn After Pilot Realizes He Left Passport Behind

A United Airlines 787 flying from Los Angeles to China had to...